Building relationships with the people who matter

Half-day workshop

Participants will understand who they need to build positive relationships with at work – and why. Then they'll explore the processes and skills needed to build these relationships.

The difference it will make

• Greater ability to identify the people and groups participants need to build quality relationships with
• Enhanced awareness of the needs and motivations of the 'internal customer'
• Greater ability to match what you can offer the other so that both parties benefit

What we cover

• Identifying and prioritising target internal customer / stakeholders / influencers
• Exploring transactional relationships vs. becoming trusted partners
• Using question techniques and listening skills to build 'intelligence'
• Understanding your internal customer's preferred means of communicating, motivations and attitudes
• Understanding your own preferred means of communicating, motivations and attitudes – and flexing them to match those of your internal customer
• Techniques to build rapport
• Exploring pacing, mirroring and leading to create successful outcomes
• Client-specific scenarios to embed the learning

Who it's for

People who need to need to build successful relationships with internal customers / stakeholders / influencers, for example when kicking off a new project, launching a new service, or taking on a new role.

<< Back to full list of courses

To talk to us about how Axiom can help your people communicate better, use our contact form or call us on +44(0)1329 833411.