Delivering an outstanding experience for our customers

Half-day workshop

This workshop is for leaders and staff of teams, for example an IS team, or a team kicking off a new project or strategy, who deliver a service to key internal customers.

The workshop uses, as an innovative metaphor, the power that commercial brands have in shaping our perceptions of the customer service they provide. Participants then explore the customer experience they want to be ‘famous’ for and the steps needed to make that a reality in the opinion of their customers.

The difference it will make

• Total clarity on what the in-house team wants to be famous for and who with
• A customer-oriented approach, echoing some of the world’s most successful brands
• Greater awareness among individual team members of their role and responsibilities in delivering a consistently good customer experience
• Better levels of teamwork in delivering a common goal

What we cover

• The power of brands we are all familiar with in shaping our perceptions of their products and services
• The power the customer has in deciding the fortunes of a brand – positively or otherwise
• The link between what familiar brands want to be famous for and what in-house teams what to be famous for – the target ‘customer experience’
• The things the in-house team wants to be famous for and who, precisely, needs to be saying good things about them i.e. what success would look like
• The specific actions the team needs to take to make the above a reality

Who it's for

Leaders and members of in-house teams who need to deliver an outstanding experience to internal customers.

What else?

You might also want to explore our Delivering clear, credible and compelling presentations workshop.

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To talk to us about how Axiom can help your people communicate better, use our contact form or call us on +44(0)1329 833411.