Dilemmas of communication

Two-hour skill builder

The difference it will make

• Clarity in your communications even in times of ambiguity - whether you lead meetings, define what the company, department or team should say, or you’re a communicator supporting your company’s leaders

What we cover

• Explore the dilemmas of communication facing you including the ethical dilemmas these can present. Examples include:
  • The need to show good profitability at the same time as making more savings
  • When to make open statements or to make "no comment" and risk being seen as defensive or imply "hiding"
  • Commenting when there are not enough facts - waiting for 100% knowledge, you might be too late: without full facts you might need correction later
• Works on ways to communicate these dilemmas credibly and ethically
• Links to the expression of your corporate values
• Examples of other dilemmas of communication

  Ten dilemmas of communication

  • Visibility dilemma: Visibility attracts but visibility exposes
  • Openness dilemma: Making a statement provides credibility but “no comment” implies hiding
  • Media interaction dilemma: Good media coverage helps but bad media publicity hurts
  • Investor dilemma: Detailed information leads to fair valuation but detailed knowledge creates outside reporting
  • Outside/inside dilemma: Show good profitability outside can conflict with explaining cost savings inside
  • Correctness dilemma: Admission of mistakes shows we are human but past admission can create legal problems
  • Uniform signals dilemma: Uniform messages create perception of consistency but can violate need for differentiation
  • Reduction of complexity dilemma: Reduction of complexity makes it easy to understand but oversimplification can miss the point
  • Not enough facts dilemma: Commenting on 100% knowledge is often too late but commenting on 80% may need correction later
  • Timing dilemma: Proactive communications lets you set the agenda but timing is never ideal and reactive behaviour is often more convenient.
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To talk to us about how Axiom can help your people communicate better, use our contact form or call us on +44(0)1329 833411.